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Privacy Policy

1. Who We Are

Precision Automotive ("we", "our", "us") is a vehicle service and repair business based in the United Kingdom. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us — whether in person, by phone, via our website [Insert Website URL], or through other means.

2. What Personal Data We Collect

We may collect and process the following personal information:

a. Information You Provide to Us

  • Full name

  • Address

  • Email address

  • Phone number

  • Vehicle details (make, model, year, registration number, VIN)

  • Payment information

  • Service and booking history

  • Communications (e.g., emails, messages, feedback)

b. Information We Collect Automatically

When you use our website, we may collect:

  • IP address

  • Browser type and version

  • Operating system

  • Website usage data via cookies (see Section 7)

3. How We Use Your Information

We process your personal data for the following purposes:

  • To provide our vehicle repair and maintenance services

  • To confirm bookings and communicate with you about your vehicle

  • To process payments and issue invoices

  • To respond to enquiries or customer service requests

  • To comply with legal or regulatory obligations

  • To improve our website and customer experience

We will only process your data where we have a legal basis to do so, such as your consent, fulfilling a contract, legal obligations, or our legitimate interests.

4. Sharing Your Information

We do not sell your personal data.
We may share your data with:

  • Service providers or subcontractors (e.g., payment processors, diagnostic software providers)

  • HMRC or other regulators (when required by law)

  • Insurers or recovery agents (if needed in connection with your vehicle)

  • IT or marketing support services (where necessary for our operations)

All third-party service providers are required to protect your data and use it only for the purposes we specify.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for legal, accounting, or reporting requirements.

Generally:

  • Booking and service data: retained for 6 years

  • Marketing preferences: retained until you opt out

  • Financial records: retained in line with HMRC requirements

6. Your Rights Under the UK GDPR

You have the following rights regarding your personal data:

  • Right to access – You can request a copy of the data we hold about you.

  • Right to rectification – You can request corrections to inaccurate or incomplete data.

  • Right to erasure – You can request we delete your data (in some cases).

  • Right to restrict processing – You can ask us to suspend data use.

  • Right to data portability – You can request your data in a structured format.

  • Right to object – You can object to how we use your data in certain situations.

  • Right to withdraw consent – Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at the details below.

7. Cookies and Website Tracking

Our website may use cookies to enhance your experience. These may include:

  • Essential cookies (for core functionality)

  • Analytics cookies (to help us improve our website)

You can manage or disable cookies in your browser settings. For more detail, see our Cookie Policy [link to separate policy if applicable].

8. Data Security

We take appropriate technical and organisational measures to secure your data, including:

  • Secure payment processing

  • Encrypted storage and access controls

  • Regular backups and security updates

However, please be aware that no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies if you follow external links.

10. Contact Us

If you have any questions about this policy or wish to exercise your data rights, please contact:

Precision Automotive
📞 Phone: 07918643326
📧 Email: Info@precision-automotive.com
🌐 Website: www.precision-automotive.com

11. Complaints

If you are unhappy with how we handle your personal data, you can contact the Information Commissioner’s Office (ICO):

ICO Website: https://www.ico.org.uk
📞 ICO Helpline: 0303 123 1113

Let me know if you'd like:

  • A Cookie Policy to go along with this

  • A shorter version for a website footer

  • Specific references to tools you use (e.g. Google Analytics, Mailchimp, Stripe, etc.)

  • Help turning this into a downloadable PDF or webpage

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